Operational accountability
Department Pressure & Responsibility
See which City departments were recorded with San Antonio's leading 311 categories, how the governed registry fills gaps, and how that operational chain reports through City Manager Erik Walsh.
Operational executive
Department responsibility profiles
Blue badges identify department assignments drawn directly from the original San Antonio 311 fields. Request counts remain source-controlled; plain-language descriptions and official links are enriched from the governed NDS responsibility registry when available.
Interpretation: request pressure is not itself proof of poor performance. It may reflect population, poverty, housing age, infrastructure condition, reporting behavior, repeated complaints, or service complexity. Phase 3 will test the measures that require population and additional operational data.